I asked a question on Twitter today about Smugmug - here is my question:
"Anyone have thoughts on why you would pay for SmugMug versus a free Picasa or Shutterfly (or other) account?"
Responses were all over the map, such as:
"I used to pay for a SmugMug account. Now I pay for a Flickr account. It has more tools and the small cost is worth it for me."
"re: Smugmug vs free... you get what you pay for. Smugmug has excellent customer service, is beautiful, securely stores photos"
"smugmug easiest way for parents to grab print-quality copies of your kid photos, for free.